Help Centre

Everything about how Orbit works, what it does with your data, and how to stop it. If you cannot find an answer here, email support@londonj.co.uk and a person will read it.

Questions How Orbit works Setting up a circle, inviting people, accuracy and battery, location history, and what to do when someone stops updating. Privacy Privacy Policy Exactly what is collected, who can see it, who processes it, how long it is kept, and your rights over it. Legal Terms of Service What you agree to, what Orbit does not promise, and the rules about locating other people. Your data Delete your account Remove your account and everything held about you, from inside the app or by email.

If you need something now

It is an emergency Call 999. Orbit's SOS alerts the people in your circle only. It does not contact the emergency services and nobody is monitoring it for you.

Someone is tracking me without my consent Open Orbit → Settings → turn off Share my location. Collection stops immediately. Then leave the circle, which deletes your position and history for it, and delete your account. If you are in danger, contact the police. Doing this to an adult without consent breaches our terms and may be a criminal offence.

I want to stop sharing quietly Turn sharing off, or pause one circle. Nobody is sent a notification about it — your circle just sees "not sharing".

I want my location history gone Settings → Location history → Delete my history. To stop recording in future, set it to Off.

Someone has disappeared from the map Their phone is off, flat, out of signal, or has paused sharing. The timestamp under their name tells you how old their last position is. See the troubleshooting section.

Contact

support@londonj.co.uk

Tell us what phone you are using and what you expected to happen — it saves a round trip. For data protection requests, say so in the subject line and we will respond within one month, as the law requires.